Frequently Asked Questions
Everything you need to know about our premium cuts and delivery.
How is my meat packaged for shipping?
All orders are vacuum-sealed to maintain peak freshness and shipped in insulated coolers with dry ice or gel packs to ensure they remain at food-safe temperatures during transit.
Where do you source your meat from?
We partner exclusively with local farms and high-quality ranches that prioritize sustainable practices, ethical treatment, and no added hormones or antibiotics.
What is your return policy for perishable items?
Due to the perishable nature of our products, we cannot accept returns. However, if there is an issue with your order or it arrived damaged, please contact us within 24 hours for a replacement or refund.
How long will the meat stay fresh after delivery?
Vacuum-sealed products can be kept in the refrigerator for 3-5 days or stored in the freezer for up to 6-12 months without compromising quality.
Do you offer local pickup?
Yes, customers in the local area can select 'In-Store Pickup' at checkout to collect their order directly from our butcher shop during regular business hours.
Can I customize the thickness of my steaks?
Absolutely. For custom cuts or specific thickness requirements, please leave a note in the 'Special Instructions' box at checkout or call our master butcher directly.